# Troubleshooting

Whenever you encounter an issue on DeFi Saver, you're more than welcome to write directly through us via our in-app chat, or [join our Discord channel.](https://discord.com/invite/XGDJHhZ)

In case you'd like to try and find a solution on the spot, we've prepared articles that cover some of the more common troubleshooting issues we receive.

If you opt to write to us on Discord, we suggest following these steps first:

* Verify yourself on the *verify* channel
* Open a support ticket on the *support-ticket* channel
* Include your wallet address along with the issue so that we can start research as soon as possible.

We recommend opening up tickets as they ensure the entire discussion around your issue is private between yourself and one of our admins. Public channels are susceptible to scammers trying to redirect users to their channels, although we do our best to ban those on the spot.

{% hint style="info" %}
*Never share or enter your seed phrase anywhere. No one from the DeFi Saver team will ever DM you first, or ask for your seed phrase or private key.*

*The only information we might request during support are public wallet addresses or transaction hashes to help resolve issues.*
{% endhint %}


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